CLAIMS


Advice on how to start your claim.
How to make a

Claim

on your insurance

We hope that in the unlikely and unfortunate event that you have a claim the real benefit of choosing Horizon will become very clear.

When reporting a claim or to use one of the additional helpline services, please refer to the contact details below. When reporting a claim, please also refer to the section of the policy ‘How to make a claim’.

 

For your protection and to help monitor service standards, calls will be recorded (unless stated otherwise). Neither Horizon (UW) Ltd nor ARAG plc can accept responsibility if the helpline services are unavailable for reasons they cannot control.

  • Dedicated High Net Worth claims handlers
  • No claim forms
  • Same day payments when a claim has been settled
  • Cash settlement on request
  • Ease of validation
  • Very much a “can do” attitude by our claims team

 

LONGITUDE

Claims - Home Insurance

We are here to assist, no matter what time day or night, using just the one contact number.

T: 0345 894 2911
E: claims@horizonuw.co.uk

Claims – Home Emergency Service

This service provides cover for call-out charges, labour costs, parts and materials to provide assistance in the event of an emergency (please refer to the policy wording for the level of benefit). For full details of the emergencies covered, please refer to the section of your policy called ‘Home emergency service’.

T: 0344 571 5185 (Longitude) 0344 571 5186 (Latitude)

Claims – Legal Protection

Available during office hours, please telephone ARAG plc to request a claim form or download one at www.arag.co.uk/newclaims.

T: 0117 917 1698

Claims – Identity Theft Protection

Provides advice and guidance in respect of any concerns about being or becoming a victim of identity theft. This service is available between 8:00am and 8:00pm, 7 days a week.

0344 571 5184 (Longitude) 0344 571 5184 (Latitude)

Confidential Counselling

Our confidential telephone counselling service includes, where appropriate, onward referral to a relevant voluntary or professional service. Your calls will be taken 24 hours a day, 365 days of the year and will not be recorded.

T: 0300 000 2082

Advice and Assistance Helplines

ARAG plc provides the advice and assistance helplines listed below.

T: 0344 571 5184

Personal legal advice

This service is available 24 hours a day, 365 days of the year to provide confidential legal advice over the phone on any legal problem under the laws of the member countries of the European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.

Tax advice

This service is available during office hours and provides confidential advice over the phone on UK personal tax matters.

LATITUDE

Claims - Home Insurance

We are here to assist, no matter what time day or night, using just the one contact number.

T: 0345 894 2911
E: claims@horizonuw.co.uk

Claims – Home Emergency Service

This service provides cover for call-out charges, labour costs, parts and materials to provide assistance in the event of an emergency (please refer to the policy wording for the level of benefit). For full details of the emergencies covered, please refer to the section of your policy called ‘Home emergency service’.

T: 0344 571 5185 (Longitude) 0344 571 5186 (Latitude)

Claims – Legal Protection

Available during office hours, please telephone ARAG plc to request a claim form or download one at www.arag.co.uk/newclaims.

T: 0117 917 1698

Claims – Identity Theft Protection

Provides advice and guidance in respect of any concerns about being or becoming a victim of identity theft. This service is available between 8:00am and 8:00pm, 7 days a week.

0344 571 5184 (Longitude) 0344 571 5184 (Latitude)

Confidential Counselling

Our confidential telephone counselling service includes, where appropriate, onward referral to a relevant voluntary or professional service. Your calls will be taken 24 hours a day, 365 days of the year and will not be recorded.

T: 0300 000 2082

Advice and Assistance Helplines

ARAG plc provides the advice and assistance helplines listed below.

T: 0344 571 5184

Personal legal advice

This service is available 24 hours a day, 365 days of the year to provide confidential legal advice over the phone on any legal problem under the laws of the member countries of the European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.

Tax advice

This service is available during office hours and provides confidential advice over the phone on UK personal tax matters.